Return Policy

30-day money back guarantee

Zero Zero Design customers have the right to return or exchange a product within 30 days of delivery. If you wish to return your order, refunds will be issued if merchandise is returned in its original condition within 30 days.

An exchange, credit or refund will be issued for the item value. Delivery charges are non-refundable. Credit card orders will receive refunds in the form of a credit back to the original method of payment.

If you return or exchange an item, you are responsible for the risk of damages. We therefore suggest insuring all the items.

Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.

Prepay and insure your package(s) and return them to:

Please contact our Customer Service to receive further information on returns. Please call Customer Service at +39 335 75 47 464, Mon – Fri 9:00 a.m. – 4:30 p.m. (GMT +1), or email us at [email protected].