Terms & Conditions

User Agreement

1. Parties to this agreement
This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of zerozerodesign.eu web service (referred to hereinafter as the Service) owned by Jody Mattioli residing at Piazza Matteotti 2 50026 San Casciano V.P. -FI- Italy, registered office in Florence, Italy, Chamber of Commerce number ….., VAT number 06261890484 (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.

2. Use of the Service
2.1. The Service is intended for private individuals, institutions and companies.
2.2. Return policy does not apply to orders made by institutions or companies.
2.3. You must be eighteen or older to order products from the Service.
2.4. Everything in the Service, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

3. Registration
3.1. User can register as a user by filling out the register form and choosing a user name and password. To register User must provide his/her real name, address, phone number/mobile phone number and e-mail address.
3.2. By registering the User warrants that he/she has read the provisions of this agreement, agrees to these provisions and pledges oneself to comply with these provisions.
3.3. The User ordering on behalf of a company warrants that he/she has sufficient authority to order the items in question and bind that company to this Agreement.
3.4. Registration is free of any charges.

4. User responsibilities
4.1. The User accepts responsibility for all activities that occur under his/her account or password. The User is solely responsible for maintaining the security of his/her password.
4.2. The User warrants to the Service Provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.
4.3. The User warrants that he/she is over 18 years old.

5. Privacy policy
5.1. Service Provider is committed to respecting User’s privacy. Service Provider is the sole owner of the information collected on Zerozerodesign.eu. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.
5.2. Service Provider does not transfer any information given by the User to third parties for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
5.3. Service Provider reserves the right to transfer the information provided by the User to the authorities in case of infringement of laws and violation of good practice (bona mores) by the User.
5.4. User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

6. Ordering and Payment Terms
6.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail.
6.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.
6.3. Service Provider reserves the right to reject any order in its sole discretion.

7. Product prices
7.1. The product price is the price displayed for the item on the Service at the time of ordering.
7.2. Delivery charges are additional to the product price unless otherwise agreed. Delivery charges may vary according to the weight, volume and destination of the order. Delivery charges can be seen in the “Shopping cart” page separately for each order.
7.3. All the product prices and delivery charges are displayed in Euro (€).
7.4. The total price and shipping cost seen on the confirmation page include all the customs and duties, except sales tax.
7.5. Sales/use tax is not collected by the Service Provider.

8. Delivery
8.1. Delivery charges are additional to the product price. Delivery charges can be seen in the “Shopping cart”.
8.2. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination.
8.3. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeur), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
8.4. Service Provider reserves the right to deliver different products ordered in the same time separately.
8.5. Service Provider takes responsibility over the loss and damage of the product occured during the delivery.

9. Cancellation and return
9.1. User (except institutions and companies) has a 30-day right to return or exchange a product. This return policy does not extend to products which are produced or altered according to the customer’s wishes. These products are clearly indicated in the product details.

The customer has the right to return a product if
1. The order has been cancelled according to the terms and conditions by notifying Zero Zero Design within 30 days of delivery,
2. The product has not been used,
3. The product is in the same condition it was when the customer received it in and all the parts of the product are included in the package and
4. The product has been repackaged into its original package or an equivalent.

9.3. The product must be returned immediately after cancellation.
9.4. When returning products the User will be responsible for the risk of damages.

10. Changes to the Service and this Agreement

Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

11. Jurisdiction and Settlement of Disputes

This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of Italy. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the competent Courts in the Italy.

12. Language of this Agreement

The parties have agreed that this Agreement and related documents shall be written in Italian or English.